Refund Policy

1. A full refund within 14 days

Within 14 days of any payment to PitchWhip you can ask for a full refund of that payment. This covers:

• a new Pro subscription, monthly or yearly, for any number of seats;
• each renewal of a subscription;
• add-ons, such as the Startup, Retail and M&A Packs, Account maps and monthly calling minutes;
• one-off packs of reveals or calling minutes.

You don’t need to give a reason, and it applies whether or not you have used what you paid for. The 14 days start on the day you were charged.

2. How to ask

Email hello@pitchwhip.com from the address you bought with, or reply to your receipt, and say which payment you would like refunded. We confirm by email and the refund goes back to the card or account you paid with, usually within 5 to 10 working days depending on your bank.

3. What a refund ends

• A subscription payment: the subscription ends when it is refunded, and with it the licence key and any add-ons that need it.
• An add-on payment: that add-on ends when it is refunded. Your Pro subscription carries on.
• A pack of reveals or minutes: what is left of the pack is removed from your balance.

4. After 14 days

A payment more than 14 days old is not refundable, except where the law requires it or our Terms of Use say otherwise (for example, a reveal that returns wrong data is re-credited). You can cancel at any time in Billing: you keep access to the end of the period you have paid for and no further payment is taken.

5. Who processes refunds

Our orders are processed by our online reseller, Lemon Squeezy, LLC, the merchant of record. Lemon Squeezy makes the refund, and its terms apply to the transaction itself.

6. Your legal rights

This policy adds to your legal rights; it does not take any away. Questions about a payment: hello@pitchwhip.com.